Specialista dell’assistenza clienti di lingua italiana | Trasferimento in Portogallo

We are hiring an Italian-Speaking Customer Support Specialist to support customers in Italian and English through phone and email. In this role, you will assist customers with general inquiries, provide clear information, and help resolve issues in a professional and friendly manner. You will also work with internal teams and external partners to ensure a smooth customer experience. Responsibilities: • Communicate with customers via phone and email in a clear, professional, and helpful way. • Provide high-quality customer service and support customers throughout their journey. • Handle customer inquiries, identify issues, and offer appropriate solutions. • Escalate more complex cases when needed using internal tools and procedures. • Work closely with team members and other departments to ensure efficient service. Mandatory Profile: • Italian language at native level. • English language at B2+ level. • Strong communication skills and empathy. • Customer-focused mindset. • Comfortable providing support by phone and email. • Good problem-solving skills. • Ability to work well in a team. What We Offer: With company apartment: • Base salary: €768 gross/month • Allowances: €282/month • Apartment benefit: €200/month • Total package: €1250 gross/month Without company apartment: • Base salary: €941 gross/month • Allowances: €310/month • Total package: €1251 gross/month Additional benefits: • Health insurance • Meal allowance included Additional Details • Contract: 12-month contract, with possibility of permanent employment after 2 years. • Schedule: 40 hours/week, rotational shifts, 24/7 coverage. • EU citizenship or full working rights are required. IF YOU ARE MOVING FROM ABROAD: • Airport pick-up and administrative assistance with your registration in Portugal; • Refund of the flight expenses after 9 months after the 1st day of hiring; • Fully paid Accommodation in the city; • Integration activities: Portuguese lessons, sports and other opportunities for integration Are you ready to start a new journey in your career? We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with. By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. ?PORld> Job Type: Full-time Pay: €1,200.00 - €1,300.00 per month Application Question(s): • Do you want to relocate to Portugal? • When can you start working in Portugal? • Please provide your e-mail address: Education: • High school or equivalent (Required) Language: • Italian (Required) • English (Required) License/Certification: • EU Passport/ ID card (Required) Work Location: On the road