Receptionist Hotel

Descrizione della posizione: Bonfanti Design Hotel is a stylish 4-star superior hotel located in the heart of South Tyrol's Puster Valley. Blending modern design with Alpine charm, the hotel offers high-end hospitality, a gourmet restaurant, and an exceptional wellness area with pools, saunas, and a natural swimming pond. We are dedicated to providing unforgettable experiences for our guests in a refined yet welcoming atmosphere. Responsibilities: - Facilitates check-ins and check-outs of guests - Liaise with different teams concerning operations - Provide premium guest service experiences for clients throughout their stay - Liaise with the housekeeping team to provide an overall comfortable guest experience - Cash handling and credit processing as required - Resolve guest complaints or otherwise follow up with the manager. - Reach out to guests to communicate room is ready - Be familiar with hotel services and promotions and promote them. - Attend to guests' queries, needs and other special requests - Follow department policies, procedures and service standards, including all safety policies. Qualifications: - Fluency in Italian with good English and/or German (MUST). - Excellent written and verbal communication, interpersonal skills. - Highly organised, results-oriented with the ability to be flexible and work well under pressure. - A degree or Diploma in Hospitality Management is a plus. - Computer knowledge in a Windows environment (Word, Excel, Outlook). - Background in hospitality is an asset. - Must be a team player and be able to multi-task. Contratto di lavoro: Tempo pieno Benefit: Alloggio Mensa aziendale