Assistant Reservation Manager

Assistant Reservations Manager     Department: Revenue & Reservations     Employment Type: Full Time     Location: Italy - Venice     Description   The incumbent of this position is responsible for the efficient functioning of the Reservations department     Key Responsibilities   ?   Ensuring that all incoming enquiries are handled within a maximum of 24 hours     ?   Working with the revenue director to update the PMS codes and setup when necessary     ?   Assisting the sales and events managers in effectively dealing with all commission and accounts queries     ?   Ensuring all necessary billing instructions are applied to reservations     ?   Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments     ?   Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner     ?   Identifying and assisting with the training needs of team members     ?   Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS     ?   Ensuring that all VIP and special requests information is efficiently saved in the PMS     Skills, Knowledge and Expertise   ?   Deep knowledge of Opera PMS     ?   At least 2 years of previous experience in the hospitality business (luxury field is preferred)     ?   Excellent proficiency in Italian and English language, both written and spoken.